Automate carrier claims end to end

Senvo takes lost, damaged, and late shipment claims off your plate, so customer service teams focus on customers, not carriers.

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Customers who trust Senvo

What you gain

Manual rate card handling. Carrier contracts and rate cards are digitized automatically in minutes

Shipping spend recovered from overcharges, failures, losses, damages

Faster process times thanks to automated workplaces, replacing manual work

Streamline billing.
Protect margins.

Senvo replaces fragmented workflows with one automated system for detecting issues, filing claims, collecting documentation, and tracking outcomes.

01 | Issues detected

Senvo fetches and scans tracking data to detect lost shipments, delays, and delivery exceptions.

02 | Issues registered

When a customers reports an issue, that issue is captured in Senvo. After that, a claim is created.

03 | Claims submitted

Audit-ready logistics data without the manual work. The Senvo platform unifies carrier and customer data.

04 | Everything tracked

Thanks to the Senvo platform, all of your issues, claims, settlements, and refunds tracked in just one place.

Testimonials - what customers say about Senvo GmbH

“Senvo removed a large part of the manual workload from invoice validation and claims. What used to be complex and repetitive is now a structured, reliable process.”

Sebastian Bleser

SVP Supply Chain

AUTODOC

Less admin.
Greater output.

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Automatic logistics audits

Audit shipments across invoices, contracts, dimensions, weights, and SLAs in order to identify overcharges and service failures. Claims are created and tracked in the same system, making recoveries timely, complete, and visible.

File claims easily

Detect lost, damaged, and late shipments through tracking audits. Capture customer reported issues from your ticketing system and automate carrier communication, so customer service teams stay focused on customers.

One powerful system

Manage costs, refunds, claims, contracts, and carrier details in one searchable system. Senvo replaces fragmented tools with a single operational view of shipping activity.

Harmonized data

At the core of Senvo is a shared data layer that aggregates data, digitizes documents, and harmonizes shipment records. This foundation powers audits, claims, and operations, and provides clean, reliable data for business intelligence and machine learning teams.