Automate carrier claims end to end
Senvo takes lost, damaged, and late shipment claims off your plate, so customer service teams focus on customers, not carriers.
Customers who trust Senvo
What you gain
95
%
Faster claims resolution thanks to end-to-end automation
+6
%
Shipping spend recovered from overcharges, failures, losses, damages
100
%
Visibility into every claim, status, and refund across carriers in real time
From detection to refund, automated
Senvo replaces fragmented workflows with one automated system for detecting issues, filing claims, collecting documentation, and tracking outcomes.
Issues detected
Senvo fetches and scans tracking data to detect lost shipments, delays, and delivery exceptions.
Tickets pushed
When customers report an issue, Senvo captures it from your ticketing system and creates the claim automatically.
Claims submitted
Required documents are collected and attached based on the issue and carrier requirements.
Everything tracked
All issues, claims, settlements, and refunds tracked in one place.
Testimonials - what customers say about Senvo GmbH
“Senvo removed a large part of the manual workload from invoice validation and claims. What used to be complex and repetitive is now a structured, reliable process.”
Sebastian Bleser
SVP Supply Chain
AUTODOC
Save money.
Save time.
Talk with an expert
Release CS from claims
Lost and damaged claims are handled end to end, including carrier communication and DOR workflows, so customer service teams stay focused on customers.
Recover refunds faster
Claims are submitted on time and with complete documentation, improving both refund speed and approval rates.
Monitor carriers
Track delivery times, delays, service failures, and anomalies so teams can improve reliability and customer experience.
Complete rate audits
Combine invoice, contract, dimensional, and SLA checks to audit your full shipment profile in one system.
Connect your carriers
and systems
Senvo connects your carriers and shipping systems so claims can be raised directly from your ticketing tool, with invoices, DORs, and proof pulled in automatically.
Tools
Carriers
Your first 30 days with Senvo
What to expect
Day 01
Connect systems and start fetching tracking data right away
Day 05
First claims are automatically submitted
Day 30
Claims active across carriers, with full visibility and reporting