AUTODOC automates logistics auditing, recovering millions annually

Key results

• Seven-figure annual savings recovered
• Zero-click claim filing and management
• Unified logistics intelligence platform
• Elimination of manual auditing workflows

AUTODOC

AUTODOC is a leading European e-commerce company processing millions of shipments annually. Operating a complex logistics network with multiple carrier partners across various regions, the company manages a high-volume environment where logistics costs and invoice accuracy are business-critical.

Systemic invoicing complexity

As AUTODOC scaled, the manual effort required to ensure carrier invoice accuracy across multiple different service providers became unsustainable. Traditional "spot-checking" was insufficient for identifying the systematic errors inherent in complex, international carrier billing.

Pain points

• SLA and performance gaps: Late express deliveries were frequently eligible for Service Level Agreement (SLA) refunds, but these went unclaimed due to a lack of performance audits.
• Billing discrepancies: Invoice amounts deviated from contracted rates, including incorrect or wrongly applied surcharges.
• Weight and dimension mismatches: Frequent discrepancies between reported and actual weight or dimensions led to overcharges.
• Lack of a single source of truth: The absence of clean data across various carriers hindered the finance and operations teams from performing accurate reconciliations.

Fully automated billing intelligence

Senvo implemented a centralized logistics technology platform that integrates directly with AUTODOC's existing systems and carrier data to automate the entire invoice auditing and claim lifecycle.

SLA violation detection

The platform continuously monitors tracking events to identify late express shipments, automatically flagging them for recovery.

Contract vs. invoice validation

Senvo's engine performs line-item audits, validating every charge against AUTODOC's specific carrier contracts and agreed-upon rates.

Incorrect surcharge identification

The system automatically checks for dimensional mismatches and identifies non-applicable surcharges at the shipment level.

Zero-click claim filing

Once an overcharge or SLA violation is detected, Senvo automatically files the claims following their status with AI-driven agents.

Significant financial and operational improvements

AUTODOC uses Senvo to power its logistics intelligence, with a unified view across all shipment and cost data. Clean, harmonized data is now available daily for reporting, performance monitoring, and strategic decision-making.

• Seven-figure cost savings: Through the recovery of late delivery refunds and billing errors, AUTODOC realized more than 1.5Mio EUR in savings.
• Massive reduction in workload: The automation of claim detection and filing eliminated the need for manual intervention on millions of shipments.
• High accuracy and scalability: The platform maintains 100% audit coverage, ensuring no margin leaks go undetected even during high-volume peak seasons.
• Ongoing value: Centralized logistics intelligence.